Operational Approach

Proactively managing our environmental impacts across our Shopping Centre and Retail Parks portfolios is fundamental to progressing against our targets and achieving our objectives.

The materiality studies and stakeholder engagement we undertake help shape our Positive Places strategy, which in turn informs our operational objectives. Positive Places Plans are set annually for each managed asset with annual targets, projects and initiatives designed to achieve them.

These Plans are monitored through the year with progress reported to the Positive Places CR Board and monitored by the UK and Ireland Management Board. This structured approach, with clear targets and accountabilities, has been fundamental to Hammerson’s achievement of such strong and consistent sustainability outcomes over the last 12 years.

Key Operational Initiatives


Environmental Management System: In 2018, we successfully transitioned our EMS to ISO14001:2015 standard, and recertified so all of our directly managed UK and Ireland shopping centres and corporate offices are now included in the scope.

Our EMS provides a useful tool for challenging and reviewing our management processes and ensuring colleagues across the business have a clear and robust environmental management structure to implement. In 2019, we will look to extend our EMS to our French shopping centres, and create a formal energy management system to complement the EMS. 


Smart Metering: A significant project undertaken in 2018 was the installation of smart metering at 8 UK centres covering landlord electricity, gas and water supplies. This extensive sub-metering network is already improving data quality, and enabling proactive utility management and identification of improvement opportunities, and will extend to further assets in 2019.


Demand reduction initiatives: We are continually identifying, planning and delivering initiatives to reduce our operational impact, tracked through the centres’ Positive Places Plans. 


For more detail on projects please see Our Initiatives.

Governance and Data Management

Data and Performance

Energy and carbon data is captured onsite at our shopping centres, and by a third party management company for our retail parks. Data is collected from meter reads and invoices, and uploaded monthly to our CR360 reporting platform by the site team. It is reviewed and verified by two further levels within the organisation and reported through our CR Governance process. Our collection and verification processes for our carbon and energy data are externally assured by Deloitte