Operational Approach

Proactively managing our environmental impacts across our Shopping Centre and Retail Parks portfolios is fundamental to progressing against our targets and achieving our objectives through our Environmental Management System (EMS) certified to ISO14001:2015.

Our EMS covers all UK and Ireland shopping centre management and development, excluding tenant owned infrastructure. Specifically in terms of energy, the scope of the energy management system is Hammerson managed electricity, gas, thermal, and fuel consumption, with fleet and business travel impacts.

The materiality studies and stakeholder engagement we undertake help shape our Positive Places strategy, which in turn informs our operational objectives. Positive Places Plans are set annually for each managed asset with annual targets, projects and initiatives designed to achieve them.

These Plans are monitored through the year with progress reported to the Positive Places CR Board and monitored by the UK and Ireland Management Board. This structured approach, with clear targets and accountabilities, has been fundamental to Hammerson’s achievement of such strong and consistent sustainability outcomes over the last 12 years.

Key Operational Initiatives



Smart Metering: A significant project undertaken in 2018 was the installation of smart metering at 8 UK centres covering landlord electricity, gas and water supplies. This extensive sub-metering network is already improving data quality, and enabling proactive utility management and identification of improvement opportunities, and will extend to further assets in 2019.


Demand reduction initiatives: We are continually identifying, planning and delivering initiatives to reduce our operational impact, tracked through the centres’ Positive Places Plans. 


For more detail on projects please see Our Initiatives.

Governance and Data Management

Data and Performance

Energy and carbon data is captured onsite at our shopping centres, and by a third party management company for our retail parks. Data is collected from meter reads and invoices, and uploaded monthly to our CR360 reporting platform by the site team. It is reviewed and verified by two further levels within the organisation and reported through our CR Governance process. Our collection and verification processes for our carbon and energy data are externally assured by Deloitte

 For more information, please contact sustainability@hammerson.com